January 15, 2021 Update: Millennia APs will continue to get a $2.73 increase to our base wages for all hours worked in January, February, and March. We’ll also continue to receive an additional $25 of targeted Hazard Pay per shift if taking care of a COVID-19 test-positive client. 

You can read the latest MOU here.  

Millennia APs are also in the 1A priority group for getting the COVID-19 vaccine because of our advocacy as a Union. Learn how to get the vaccine here


August 27, 2020 update: We have exciting news for Millennia caregivers. Our bargaining team has been working to reach an agreement with Millennia about extending Hazard Pay – and thanks to workers raising their voices, we have made it happen!

Hazard pay: Millennia APs will now get a $2.73 increase to your base wages for all hours worked in July, August, and September. You’ll also receive an additional $25 per shift of targeted hazard pay if taking care of a COVID-19 test-positive client. You should have seen the increase to your base wages your August 20 paycheck, and you’ll receive your hazard pay for hours you worked from July 1 – July 31 in your September 5 paycheck.

PPE: You will continue to be provided with all the necessary PPE for caring for all your clients. You can ask your supervisor for PPE – contact us if you haven’t received PPE upon request.


Through impact bargaining, Millennia caregivers have won:

  1. Hazard Pay: Millennia caregivers will receive an additional $3.25 an hour for every hour worked in May and June, We are all on the front lines, so all Millennia caregivers will receive this pay, regardless if you are caring for a client with COVID-19. In addition, you’ll receive another $25 per shift when taking care of a COVID-19 test-positive client.
  2. More PPE: Millennia has committed to spending additional funds to provide PPE and supplies intended to protect workers, including one-time-use N-95 masks, gowns, and gloves for caring for test-positive clients.
  3. Healthcare: Millenia is increasing their hourly contribution rate to the Health Benefits Trust for all hours worked in May and June, so no one loses healthcare coverage.

See full MOU here.

This was possible because caregivers like you demanded Governor Inslee increase funding for home care agencies like Millenia by prioritizing caregivers to receive Federal stimulus funding – and it worked!  However, earlier this week DSHS announced budget cuts they plan to make to balance the state budget. These cuts will decimate long-term care in Washington. Cutting these vital resources isn’t what our state needs – we need revenue. That’s why we now need to demand Congress pass the HEROES Act – a new bill that provide federal relief and funding for long-term care.

Standing together got us to this point – we need to keep this up to make sure that caregivers are treated as the essential professionals they are.

January 15, 2021 Update: CCS APs will continue to get a $3 increase to our base wages for all hours worked in January, February, and March. We’ll also continue to receive an additional $25 of targeted Hazard Pay per shift if taking care of a COVID-19 test-positive client. 

You can read the latest MOU here.   

CCS APs are also in the 1A priority group for getting the COVID-19 vaccine because of our advocacy as a Union. Learn how to get the vaccine here


August 13, 2020 Update: We have exciting news for CCS caregivers. Our bargaining team has been working to reach an agreement with CCS about extending Hazard Pay – and thanks to workers raising their voices, we have made it happen!

Hazard pay: CCS APs will now get a $3 increase to your base wages for all hours worked in July, August, and September. You’ll see your hazard pay for hours you already worked in your August 25 paycheck. You’ll also receive an additional $25 of targeted hazard pay per shift if taking care of a COVID-19 test-positive client.

PPE: You will continue to be provided with all the necessary PPE for caring for all your clients.

You can read the latest MOU here. 


Through impact bargaining, CCS caregivers have won:  

  • Hazard Pay: CCS APs will receive an additional $3.50 an hour for every hour worked in May and June. We are all on the front lines, so all CCS APs will receive this pay regardless if you are caring for a client with COVID-19. And, you’ll get aadditional $25 targeted-hazard pay per shift for taking care of COVID-19 test-positive clients. 
  • More PPE: CSS has committed to spending $255,000 to provide PPEs and supplies intended to protect workers, including one-time use N-95 masks, face shields and goggles, gowns, and gloves for caring for test-positive clients. 
  • Healthcare and Training: CCS is increasing their hourly contribution rate to the Training Partnership and Health Benefits Trust for all hours worked in May and June so no one loses healthcare coverage. 

See the full MOU here.

Despite the State facing a growing budget deficit as a result of the pandemic, Governor Inslee agreed to increase funding for home care agencies like CCS in order to provide this immediate support to caregivers. This was all made possible because of caregivers like you sending letters, signing petitions, sharing your stories, and so much more to demand the Legislature prioritize caregivers to receive Federal stimulus money.  

Standing together got us to this point, we need to keep this up to make sure that caregivers are treated as the essential professionals they are. 

January 15, 2021 Update:  Concerned Citizens APs will continue to get a $2.73 increase to our base wages for all hours worked in January, February, and March. We’ll also continue to receive $3 of targeted Hazard Pay per hour if taking care of a COVID-19 test-positive client. 

You can read the latest MOU here

Concerned Citizens APs are also in the 1A priority group for getting the COVID-19 vaccine because of our advocacy as a Union. Learn how to get the vaccine here


August 14, 2020 Update: We have exciting news for Concerned Citizens caregivers. Our bargaining team has been working to reach an agreement with Concerned Citizens about extending Hazard Pay – and thanks to workers raising their voices, we have made it happen!

Hazard pay: Concerned Citizens APs will now get a $2.73 increase to your base wages for all hours worked in July, August, and September – or a $3 increase per hour if taking care of a COVID-19 test-positive client. You’ll see your hazard pay for hours you already worked in your August 25 paycheck.

PPE: You will continue to be provided with all the necessary PPE for caring for all your clients.

You can read the latest MOU here. 


Through impact bargaining, Concerned Citizens caregivers have won:  

  1. Hazard Pay: Concerned Citizens APs will receive an additional $3.25 an hour for every hour worked in May and June. We are all on the front lines, so all Concerned Citizens APs will receive this pay, regardless if you are caring for a client with COVID-19.  
  2. More PPE: Concerned Citizens has committed to spending additional funds to provide PPE and supplies intended to protect workers, including one-time-use N-95 masks, gowns, and gloves for caring for test-positive clients. 
  3. Healthcare and Training: Concerned Citizens is increasing their hourly contribution rate to the Training Partnership and Health Benefits Trust for all hours worked in May and June, so no one loses healthcare coverage. 

Read the full MOU here.

Despite the State facing a growing budget deficit as a result of the pandemic, Governor Inslee agreed to increase funding for home care agencies like Concerned Citizens in order to provide this immediate support to caregivers. This was all made possible because of caregivers like you sending letters, signing petitions, sharing your stories, and so much more to demand the Legislature prioritize caregivers to receive Federal stimulus money.  

Standing together got us to this point – we need to keep this up to make sure that caregivers are treated as the essential professionals they are. 

January 15, 2021 Update: Chesterfield APs will continue to get a $2.73 increase to our base wages for all hours worked in January, February, and March 2021. We’ll also continue to receive an additional $2 of targeted Hazard Pay per hour if taking care of a COVID-19 test-positive client.  

 You can read the latest MOU here.   

 Chesterfield APs are also in the 1A priority group for getting the COVID-19 vaccine because of our advocacy as a Union. Learn how to get the vaccine here.  


August 24, 2020 update: We have exciting news for Chesterfield caregivers. Our bargaining team has been working to reach an agreement with Chesterfield about extending Hazard Pay – and thanks to workers raising their voices, we have made it happen!

Hazard pay: Chesterfield APs will now get a $2.73 increase to your base wages for all hours worked in July, August, and September. You’ll also receive an additional $25 per shift of targeted hazard pay if taking care of a COVID-19 test-positive client.  You’ll see your hazard pay for hours you already worked in your September 1 paycheck.

PPE: You will continue to be provided with all the necessary PPE for caring for all your clients.

You can read the latest MOU here.


Through impact bargaining Chesterfield caregivers have won:

  • Hazard Pay: Chesterfield APs will receive an additional $3 an hour for every hour worked in May and June. We are all on the front lines, so all Chesterfield APs will receive this pay regardless if you are caring for a client with COVID-19. And, you’ll get an additional $25 targeted-hazard pay per shift for taking care of COVID-19 test-positive clients.
  • More PPE: Chesterfield has committed to spending additional funds to provide PPE and supplies intended to protect workers, including one-time use N-95 masks, gowns, and gloves for caring for test-positive clients.
  • Healthcare and Training: Chesterfield is increasing their hourly contribution rate to the Training Partnership and Health Benefits Trust for all hours worked in May and June, so no one loses healthcare coverage.

See the full MOU here.

Despite the State facing a growing budget deficit as a result of the pandemic, Governor Inslee agreed to increase funding for home care agencies like Chesterfield in order to provide this immediate support to caregivers. This was all made possible because of caregivers like you sending letters, signing petitions, sharing your stories, and so much more to demand the Legislature prioritize caregivers to receive Federal stimulus money.

Standing together got us to this point, we need to keep this up to make sure that caregivers are treated as the essential professionals they are.

January 15, 2021

Esperamos que el nuevo sistema de Electronic Visit Verification (verificación electrónica de visitas, EVV) de IPOne funcione bien para la mayoría de los(as) cuidadores(as), y que usted reciba su sueldo completo el día de hoy.

Sin embargo, si el sueldo que recibe el 15 de enero no incluye el pago de ALGUNA de las horas que trabajó o de las millas que recorrió durante el período de pago que va del 16 al 31 de diciembre, siga los siguientes pasos para respaldar nuestra facultad de presentar correctamente un reclamo ante el Department of Social and Health Services (Departamento de Servicios Sociales y de Salud, DSHS). En los últimos años, y a través de los reclamos, hemos logrado que los(as) cuidadores(as) obtengan cientos de miles de dólares derivados de tarifas de penalización, intereses y reembolsos por dañ os causados por pagos atrasados y/o faltantes  del pago debido a fallas en el sistema de IPOne.

A continuación encontrará lo que puede hacer para garantizar que contemos con la información necesaria para presentar correctamente un reclamo y obtener su sueldo y una indemnización por los daños causados:

  • Llame al Member Resource Center (Centro de Información para Miembros) al 1 (866) 371-3200 para reportar el problema.
  • Registre sus intentos de llamadas a IPOne. ¿Cuántas veces llamó? ¿Cuánto tiempo lo tuvieron en espera? ¿Cuánto tiempo pasó hasta que le devolvieron la llamada?
  • Mantener registros de todos y cada uno de los daños causados por pagos atrasados o incompletos. Por ejemplo, cargo por sobregiro, cargos con cuotas adicionales por pagar tarde  sus facturas o del alquiler, etc.

Estamos trabajando arduamente para garantizar que usted reciba el pago de las horas que trabajó. Juntos, podemos exigir que el Estado e IPOne asuman su responsabilidad ante los cambios derivados del nuevo sistema de EVV. 


A partir del 16 de diciembre, los cuidadores tendrán que registrar las horas en el sistema de Electronic Visit Verification (verificación electrónica de visitas, EVV) exigido al nivel federal.   

¿Por qué está pasando esto?  

  • La 21st Century Cures Act (Ley de curas del siglo XXI) aprobada por el Congreso estableció nuevas reglas que exigen que en los estados se utilice un sistema de Electronic Visit Verification (verificación electrónica de visitas) para garantizar que los servicios que el estado paga se presten a los clientes que los necesitan. Esta regla es aplicable a todos los servicios de atención domiciliaria y comunitaria. Todos los IPs que no vivan con el cliente deben cumplir estas nuevas reglas para poder proporcionar  servicios a sus clientes. 
  • Si el estado no implementa la EVV requerida a nivel federal, podríamos perder la financiación federal de Medicaid. 

¿Qué ha hecho nuestra Unión para proteger nuestros derechos durante esta transición?   

  • Una excepción para los cuidadores que vivan en la casa del cliente. Tendrá que actualizar su información en IPOne antes del 16 de diciembre para garantizar que pueda seguir registrando las horas de la forma que lo hace actualmente.   
  • Medidas relativas a la privacidad para proteger su información y datos personales.   
  • Luchamos y obtuvimos flexibilidad en como las horas son reportadas por parte de los proveedores que no cuenten con teléfonos inteligentes. Si no cuenta con un teléfono inteligente, podrá utilizar el teléfono en la casa de su cliente para registrar sus horas en caso de que lo necesite.   
  • Métodos garantizados para enviar la hoja de horas trabajadas, en caso de que el sistema de EVV no funcione.    

¿Qué debo hacer?  

  • Los proveedores que vivan en la casa del cliente están exentos de utilizar la EVV, pero tendrán que solicitar la excepción en el portal de IPOne. 
  • Se espera que todos los IPs que no vivan en la casa del cliente registren las horas en la aplicación Time4Care utilizando un teléfono inteligente, tableta o un teléfono registrado al cliente.  
  • Tendrá que descargar en su teléfono o tableta la aplicación móvil Time4Care (desde la App Store de iPhone, o desde Google Play de Android). Esta será la forma más sencilla de controlar las horas reportadas.   
  • Tendrá que utilizar su nombre de usuario y contraseña de IPOne para iniciar sesión en Time4Care. 
  • En caso de que no cuente con una tableta o teléfono inteligente, también puede reportar las horas llamando a la línea directa de registro de horas que ofrece IPOne. Le recomendamos que si es  posible utilice la aplicación.  

Complete esta lista de verificación a fin de prepararse para la implementación de la EVV: 

  • Actualice la información en IPOne  
  • Establezca su idioma de preferencia, de modo que reciba los materiales correctos 
  • Ingrese el número de teléfono de su cliente (en caso de que vaya a utilizar la EVV por teléfono) 
  • Actualice su teléfono y correo electrónico 
  • Proveedores que vivan en la casa del cliente: solicite la excepción para proveedores que vivan en la casa del cliente (LIE) en el portal de IPOne (a continuación encontrará información detallada) 
  • Asista a un entrenamiento sobre Time4Care 
  • Descargue la aplicación Time4Care 
  • Active el GPS en su teléfono o tableta 

Recursos adicionales: 

January 15, 2021

Надеемся, что новая система электронной проверки визита (EVV), используемая IPOne исправно работает для большинства работников по уходу на дому (caregivers) и вы получили сегодня зарплату в полном объеме.

Но если в вашей зарплате от 15 января не учтена ЛЮБАЯ оплата отработанных часов или транспортных расходов по табелю за платежный период с 16 по 31 декабря, просим вас сегодня выполнить следующие действия для подачи нами жалобы в DSHS. Благодаря подаче жалоб за последние несколько лет мы добились выплаты сотен тысяч долларов для caregivers в виде пени, процентов и возмещения ущерба за просрочку или неуплату платежа, обусловленным сбоями системы IPOne.

Вот как вы сможете помочь нам собрать всю необходимую информацию для подачи жалоб в целях выплаты просроченных платежей и возмещения ущерба:

  • Позвоните в Member Resource Center (Справочную службу профсоюза) по телефону 1 (866) 371-3200 и сообщите о проблеме.
  • Отслеживайте свои попытки дозвониться в IPOne. Сколько раз вы звонили? Сколько времени вы ждали на линии? Сколько времени вы ждали обратного звонка?
  • Ведите учет всех убытков, понесенных вами в связи с просрочкой или неполной выплатой платежа, например, комиссии за превышение кредита, просрочку платежа по счетам или арендной плате и т. д.

Мы усердно работаем, чтобы вы получали выплаты за отработанные часы. Вместе мы можем призвать штат и IPOne к ответственности за все неудобства, вызванные введением новой системой EVV. 


С 16 декабря в соответствии с федеральным требованием caregivers обязаны регистрировать рабочие часы в системе Electronic Visitation Verification (EVV).   

Чем это вызвано?  

  • Принятое Конгрессом постановление «21st Century Cures Act» предусматривает введение новых правил, согласно которым штаты обязаны использовать систему Electronic Visitation Verification (EVV) для подтверждения того, что оплаченные штатом услуги действительно предоставляются тем, кто в них нуждается. Это относится ко всем услугам на дому и в районе проживания. Все IP без проживания должны соблюдать новые правила при предоставлении услуг своим клиентам. 
  • Если обязательная система EVV, одобренная на федеральном уровне, не будет реализована в штатах, мы можем потерять федеральное финансирование Medicaid.. 

Чего добился наш Профсоюз в контексте защиты ваших прав во время перехода к новой системе?   

  • Освобождение от выполнения новых требований для caregivers с проживанием. До 16 декабря вам необходимо обновить ваши данные на портале  IPOne, чтобы в дальнейшем регистрировать свои рабочие часы так, как вы это делали раньше.   
  • Соблюдение мер личной безопасности, предусматривающих защиту персональных данных.   
  • Мы добились того, что поставщики, у которых нет смартфонов, смогут пользоваться другими средствами. Если у вас нет смартфона, то для регистрации рабочих часов вы сможете воспользоваться телефоном, находящимся в доме клиента.   
  • Это гарантия того, что ваш табель рабочего времени будет заполнен в случае сбоя или отказа системы EVV.    

Что нужно сделать?  

  • Поставщики с проживанием освобождены от использования системы EVV, но они должны указать это на портале IPOne. 
  • Все поставщики без проживания должны регистрировать рабочие часы с помощью приложения Time4Care (на смартфоне/планшете) или  изтелефона клиента.  
  • Вам необходимо скачать мобильное приложение Time4Care (из App Store для iPhone или Google Play для Android) на ваш мобильный телефон или планшет. Это самый простой способ регистрации рабочих часов.   
  • Для входа в приложение Time4Care используйте имя пользователя и пароль, которые вы вводите на портале IPOne. 
  • Если у вас нет смартфона или планшета, вы можете сообщить о рабочих часах, позвонив на горячую линию по регистрации рабочего времени, организованную IPOne. Мы рекомендуем вам использовать данное приложение, если это возможно.  

Чтобы подготовиться к использованию системы EVV, выполните шаги, представленные ниже. 

  • Обновите свои данные на портале IPOne.  
  • Укажите предпочитаемый язык, чтобы получать соответствующие материалы. 
  • Введите номер  телефона вашего клиента, если вы планируете использовать его для взаимодействия с системой EVV. 
  • Обновляйте мобильный телефон и электронную почту, чтобы получать актуальную информацию. 
  • Поставщики с проживанием: На портале IPOne выберите «освобождение для поставщиков с проживанием». Подробности см. далее. 
  • Посетите инструктаж по использованию приложения Time4Care. 
  • Скачайте приложение Time4Care. 
  • Включите GPS на телефоне или планшете. 

{См. блок-схему ниже

Дополнительные ресурсы: 

December 28

Update: All IPs will be sent N95 masks along with instructions on getting them fit-tested and a one-time $103 reimbursement for fit-testing.

An initial group of IPs who are in particularly high-risk care situations have already been sent N95 masks and will receive their $103 reimbursement at the end of January.  All other IPs will be sent N95 masks in January 2021 and will also receive a $103 reimbursement for fit-testing (the date of that payment is not yet determined).  

While the cloth masks you have also received are appropriate for outdoor trips, personal activities, and tasks like shopping and cooking, we encourage caregivers to use either surgical masks or N95 masks when providing direct care to your client. N95 masks are only effective when they are fit-tested, so you are strongly encouraged to use the $103 payment for fit-testing.

How to order PPE:

  1. Online: Order PPE online here by filling out the required information (name, address, provider number, and number of clients).
  2. Phone or Email: Contact your local AAA or DDA. You only need to contact one person in your county, and you can call or send an email. If you are serving a Developmental Disability client, please contact Barb Uehara at pperequest@dshs.wa.gov or 360-407-1593.

Learn more about what type of mask to wear and when to wear it from the Benefits Group, but in general, caregivers are strongly encouraged to wear either a surgical mask and a face shield, or an N95 mask, when providing direct personal care to our clients.

Unless you or your client has a confirmed coronavirus diagnosis, the CDC recommends following everyday preventive actions, such as washing your hands, covering your cough, and staying home when you are sick.

If you are caring for someone who is sick with COVID-19, please read the COVID-19 Guidance for In-Home Caregivers with Limited Personal Protective Equipment (PPE).

Free gloves for caregivers are available to some IPs through their clients’ health benefit. Please visit the SEIU 775 Benefits Group webpage for instructions.

January 15, 2021 Update: Full Life Care APs will continue to get a $2.85 increase to our base wages for all hours worked in January, February, and March. 

You can read the latest MOU here.   

Full Life Care APs are also in the 1A priority group for getting the COVID-19 vaccine because of our advocacy as a Union. Learn how to get the vaccine here


September 5, 2020 update: We have exciting news for Full Life Care home care workers. Our bargaining team has been working to reach an agreement with Full Life Care about extending Hazard Pay – and thanks to workers raising their voices, we have made it happen!

Hazard pay: Full Life Care APs will now get a $2.85 increase to your base wages for all hours worked in July, August, and September. You’ll receive your hazard pay for hours you already worked in your September 20 paycheck.

PPE: You will continue to be provided with all the necessary PPE for caring for all your clients. You can ask your supervisor for PPE – contact us if you haven’t received PPE upon request.

You can read the latest MOU here.


Through impact bargaining, Full Life Care home care employees have won:  

  1. Hazard Pay: Full Life Care home care workers will receive an additional $3.50 an hour for every hour worked in May and June. We are all on the front lines, so all Full Life Care home care workers will receive this pay, regardless if you are caring for a client with COVID-19.  
  2. MorePPE: Full Life Care has committed to spending additional funds to provide PPE and supplies intended to protect workers, including one-time-use N-95 masks, gowns, and gloves for caring for test-positive clients. 
  3. Training: Full Life Care is increasing their hourly contribution rate to the Training Partnership for all hours worked in May and June. 

See the full MOU here.

This was possible because caregivers like you demanded Governor Inslee increase funding for home care agencies like Full Life Care by prioritizing caregivers to receive Federal stimulus funding – and it worked!  However, earlier this week DSHS announced budget cuts they plan to make to balance the state budget. These cuts will decimate long-term care in Washington. Cutting these vital resources isn’t what our state needs – we need revenue. That’s why we now need to demand Congress pass the HEROES Act – a new bill that provide federal relief and funding for long-term care 

Standing together got us to this point – we need to keep this up to make sure that caregivers are treated as the essential professionals they are.

January 15, 2021 Update: Amicable APs will continue to get a $2.71 increase to our base wages for all hours worked in January, February, and March 2021. We’ll also continue to receive an additional $2 of targeted Hazard Pay per hour if taking care of a COVID-19 test-positive client.

You can read the latest MOU here.

Amicable APs are also in the 1A priority group for getting the COVID-19 vaccine because of our advocacy as a Union. Learn how to get the vaccine here.


August 21, 2020 Update: We have exciting news for Amicable caregivers. Our bargaining team has been working to reach an agreement with Amicable about extending Hazard Pay – and thanks to workers raising their voices, we have made it happen!

Hazard pay: Amicable APs will now get a $2.71 increase to your base wages for all hours worked in July, August, and September. You’ll also receive an additional $2 an hour of targeted hazard pay if taking care of a COVID-19 test-positive client.  You’ll see your hazard pay for hours you already worked in your August 20 paycheck.

PPE: You will continue to be provided with all the necessary PPE for caring for all your clients.

You can read the latest MOU here. 


Through impact bargaining, Amicable caregivers have won:  

  1. Hazard Pay: Amicable APs will receive an additional $3 an hour for every hour worked in May and June. We are all on the front lines, so all Amicable APs will receive this pay, regardless if you are caring for a client with COVID-19. And you’ll get aadditional $25 targeted-hazard pay per shift for taking care of COVID-19 test-positive clients. 
  2. More PPE: Amicable has committed to spending additional funds to provide PPE and supplies intended to protect workers, including one-timeuse N-95 masks, gowns, and gloves for caring for test-positive clients. 
  3. Healthcare and Training: Amicable is increasing their hourly contribution rate to the Training Partnership and Health Benefits Trust for all hours worked in May and June, so no one loses healthcare coverage. 

Read the full MOU here.

Despite the State facing a growing budget deficit as a result of the pandemic, Governor Inslee agreed to increase funding for home care agencies like Amicable in order to provide this immediate support to caregivers. This was all made possible because of caregivers like you sending letters, signing petitions, sharing your stories, and so much more to demand the Legislature prioritize caregivers to receive Federal stimulus money.  

Standing together got us to this point – we need to keep this up to make sure that caregivers are treated as the essential professionals they are.